Podia
Creative Support Agent
November 28, 2018
Description

At Podia, we’re building the most creator-friendly platform on the planet to help people sell Online Courses, Memberships and Digital Downloads.


And the #1 reason people cite for using us?


Creator-friendliness 🤗


Sounds great, but what does it mean?


It means:

  • Fast, friendly support 💨
  • Free migrations 🚚
  • No technical headaches 🖥️
  • No transaction fees 💰


…and a relentless passion, across our entire team, for helping our creators succeed.


Delivering all of that creator-friendly goodness takes work, and that’s why we need your help!


We’re looking for a super-friendly, tech-savvy, experienced support agent who can help our customers make more sales.


Here’s what you’ll do:

  • Respond to customer tickets via chat, email and social media. This is priority number one. Remember that whole creator-friendly thing? We’ve got a reputation to protect 😉
  • Troubleshoot product issues, reproduce them for our dev team when necessary and keep track of their status 📝
  • Help our customers with questions about our product, as well as coaching them toward making their first sale 🙌
  • Keep your finger on the pulse of our customer base, helping the team understand what our customers are thinking and asking for 🤔
  • Migrate customers who need some help switching over from other platforms 🚚


We’re looking for a support agent with:

  • Really, really, really good writing skills, who can rewrite this bullet to make it sound better 🖊️
  • Tech skillz. Ideally, you’ve worked in a SaaS company and can take screenshots and record videos for customers like a boss 💯
  • Support experience. You know what it takes to make customers happier than they were before they met you 😊


It’d be REALLY great if you also:

  • Have created and/or sold a Membership, Online Course or Digital Download before 🤑
  • Have experience with Intercom and Slack 💬
  • Have experience working remotely 🗺️
  • Have worked with digital creators before 💡


Sound like you? Want to be part of a smart, nimble, motivated team working hard to build something big?


We’ve been around since 2014, are backed by some of the best investors in the business, have the greatest customers in the world, and a team that will stop at nothing to help our creators win.


If that sounds like something you want to be part of, we want need to hear from you

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