Gear Stream, Inc.
Freelance Service Designer / Facilitation Toolkit Designer
November 23, 2018


We are an Enterprise Digital Transformation firm that has developed novel Human Centered Design methods and intervention techniques that radically foster corporate transformation and reinvention.    We have a number of proven frameworks that we use for helping facilitate companies for digital that focus on a variety or core themes including:  agile structure, adaptive leadership, agile performance management, and product / customer experience innovation.

Our Need

We need to productize our intellectual property so that we can more rapidly on-board practitioners seeking to master and employ our methods and tools.  These practitioners could be future employees of our firm, 3rd party partners, as well as transformational change agents that work inside large companies.

Our Context

The work of a Service Designer / Method Toolkit Designer will be to synthesize our current assets and help us to polish, integrate, and package these assets for use in a variety of contexts including:  Marketing / Sales Engagement, Client Engagement / Facilitation, Practitioner On-boarding and Training.

The Work - Deliverable's (examples)

Deliverable's will cover a range of service design / method toolkit themes including:

  • Overview of High Level Frameworks suitable for marketing and/or client communications
  • Detailed Faciltiator Guidebooks and Templates
  • Detailed Method Guidebook(s)
  • Infographics
  • Tool Kits for:  CX Research, CX Design, and Product Design
  • Tactical Thinking Tools including: Templates and Canvases
  • Design Guidance for Software Tools that Support and Facilitate our Organizational Intervention / Transformation Work

Ideal Candidate

We seek a freelancer who can work with and for us from anywhere in the world, however impeccable written and oral English skills required.

Freelancer will be flexible to work part-time, with a schedule that can accommodate the need to scale up and down as our needs change over time.

MUST be passionate about digital transformation and organizational / behavioral change management.

Skills and Experience required will include:

  • Service Design - NOT just UX Design
  • HCD Design, particularly related to Organizational Process and Structures
  • Digital Product Design involving complex, long-running Customer touchpoints
  • CX Research
  • UX Design
  • Graphic Design
  • Intimate Knowledge of Modern Agile Product Development Methods and Techniques
  • Persuasion and Behavioral Design
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