Custody X Change
Customer Service & Success: N or S America, Native English (PT or FT)
October 3, 2018
Description

I’m hiring a Customer Success Agent to do all of the customer support/service, proactively outreach to new customers, and collect and aggregate feedback so we can improve the customer experience of our product. This can be either a part-time or a full-time role, anywhere from 20 to 40 hours per week.


This is a great time to join our team for this role because we are going through a product transition. We are transitioning away from selling downloadable software as a one-time purchase, to selling an online web-app as a subscription. This involves completely changing our customer journey, and our customers need your help!


You’ll be working on a team that just includes you -- we don’t yet have anyone in this role. I started this business as a solo operation, and I’ve been doing the customer service for a very long time. You’ll take over what I’ve been doing, but you’ll also do so much more.


Your role will include:

  • Inbound support: email, live chat, phone
  • New customer outreach: checking in with customers and helping them onboard
  • Feedback and usability problem discovery: documenting and reporting on the common problems and requests


I’d like to hire you if you:

  • Enjoy helping customers solve problems
  • Are a great listener
  • Are good with computers
  • Can stay on task without supervision and work independently
  • Have native English fluency
  • Live in North or South America
  • Want to work from home in a long-term, full-time position
  • And we get along; to see the team you’ll be joining, visit our about us page


My company is called Custody X Change. I’ve been working on the business since 2004. We sell a web application that creates child custody schedules and parenting plans. It also helps families make difficult decisions post-divorce/separation, and facilities communication between two parents who may not get along very well anymore. All of this reduces a lot of conflict and saves people a ton of money in legal fees.


If you want to help people understand how to use a genuinely helpful product, and join a small, distributed team, then we should talk.


To apply, email me at careers@custodyxchange.com, and:


  • Include your resume in PDF format
  • Somehow use the word “carrot” in the subject of your email
  • Answer the following 5 questions in your email, in this order:
  1. Where do you live and what’s your city like? (50-100 words)
  2. Why are you looking for a remote job? (50-100 words)
  3. Why will you do well working independently, with limited supervision? (50-100 words)
  4. What experiences do you have that would be relevant for this position? (100-200 words)
  5. How many hours per week do you want to work, and what would you be happy earning, in this long-term, remote position?


Note: agencies need not apply; I’m looking for an employee to join our team.


Thanks,

-Ben


P.S. I want you to be happy working for me. I’ll pay you a good salary and you can work normal hours. I care about results, not bureaucracy.

APPLY FOR THIS JOB
Please reference you found the job on RemoteLists as thank you to us, this helps us get more companies to post here!
When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave RemoteLists and go to the job application page for that company outside this site. RemoteLists accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Subscribe to our newsletter

Discover, intelligent, organized, experienced, professional and trustworthy freelance contractors or full-time employees.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.